Questions and Answers
Ordering Help
How do I place an order?
Choose the products you need, add them to your cart, and continue to checkout. Enter the requested contact and delivery details, review the order information, and submit your order.
Can I change or cancel an order?
Contact the customer service team through the Contact page as soon as possible with your order details. Changes or cancellations may not be possible once an order has entered processing or shipping.
What shipping options are available?
Available shipping methods and their costs are shown during checkout. Priority shipping is listed as from 7 business days, while regular shipping is listed as from 10 business days.
How can I check my order status?
Order confirmations and shipping updates are sent using the contact details provided at checkout. If you need help with an order update, provide your order information through the Contact page.
Product Quality and Care
How can I check a product when it arrives?
Check the product name, strength, expiry date, batch information, packaging, and seal against your order details. Do not use a product if the information is inconsistent or the packaging appears compromised.
How should medicines be stored?
Follow the storage instructions on the package leaflet and keep the product in its original packaging. Unless the instructions say otherwise, protect it from excessive heat, moisture, direct sunlight, and access by children.
What should I do if a product looks unusual?
Do not use a product if its appearance, packaging, seal, or labeling seems unusual. Keep the product and packaging available, then contact the customer service team through the Contact page for assistance.
Where can I find product information?
Product details such as ingredients, strength, directions, and storage requirements are provided with the product and in its package leaflet. Read this information carefully and ask a pharmacist if you need clarification.
Medicine Use Guidance
How do I know whether a prescription is needed?
Prescription requirements vary by product and applicable regulations. Follow the instructions provided during ordering, and ask a doctor or pharmacist if you are unsure whether a prescription is needed.
Where can I get help with the correct dose?
Follow your doctor's instructions and the directions in the package leaflet. Ask a doctor or pharmacist about the appropriate dose for your situation, especially if the instructions are unclear.
Can I use a medicine with my other medicines?
Some medicines can interact with other medicines, supplements, or health conditions. Follow your doctor's instructions and ask a doctor or pharmacist to review possible interactions before using them together.
What should I do if I miss a dose?
Check the package leaflet and follow your doctor's instructions for a missed dose. Ask a doctor or pharmacist for advice, and do not take an extra dose unless a healthcare professional tells you to do so.
After-Delivery Support
How do I request a return?
Contact the customer service team through the Contact page and include your order details, the product involved, and the reason for the request. The team will review the circumstances and explain the available next steps.
When is a refund processed?
A refund is considered after the returned product or reported issue has been reviewed. Processing time can vary depending on the circumstances and the payment provider, and the customer service team will provide an update.
What should I do if my parcel arrives damaged?
Take clear photos of the parcel and its contents, and keep all packaging until the issue is resolved. Do not use any product that may have been damaged, and contact the customer service team through the Contact page.
Can an opened medicine be returned?
For safety reasons, an opened medicine may not be eligible for return unless there is a quality or delivery issue. Contact the customer service team before sending anything back so the circumstances can be reviewed.